- - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Our standard turnaround time is currently 14 business days from the time that we have an approved quote and final design files. The term “standard turnaround” refers to orders which are our standard or oversize prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each service on our website for the latest turnaround time for each service. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 6 hours for approvals can add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Executive One Inc. will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.
Turnaround Time Example
Let’s say you're printing an oversize design on American Apparel TR401’s (nice pick!), getting custom printed tags added onto your shirts and the manufacturer labels removed. If the standard turnaround time is 14 business days for printing, +1 day for custom printed tags, +2 days for manufacturer label removal, you would be looking at 17 business days for your turnaround time on this particular order. Keep in mind that this does not include shipping time.
50% Down / Balance To Ship: Orders with payment terms of “50% Down / Balance” must have a 50% payment made against the approved quote to be considered a submitted order. The turnaround time for your order will not begin until the payment has been made. We accept cash, check, Visa, Mastercard, American Express, Discover, PayPal, money order or cashier’s checks. The remaining balance of your order is due prior to shipping or pick up. (See Invoiced Quantity below for a complete look at how the final invoice balance is determined.)
Net Terms: Orders with Net Terms (generally either Net 15 or Net 30) must be an approved quote to be considered a submitted order. The invoice date and Net Term's start date is generally the day your order is shipped. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check or money order; credit cards and PayPal are not accepted for Net Terms orders. (See Invoiced Quantity below for a complete look at how the final invoice balance is determined.)
Here at Executive One Inc., we take pride in providing you -- our customer -- with exactly what you want. Because we stand behind our work, we are happy to offer a money back guarantee.
Possible Reasons for Return
Due to the nature of custom screen printing and embroidery, Executive One Inc will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:
- The blank product is materially flawed (holes, tears, etc.),
- you find the decoration quality (screen printing, embroidery, etc.) is not of a commercially acceptable level, or
- The design on the products you received is markedly different than the final online representation you approved.
Notice About Ink Colors
Please note that due to varying monitor settings, the colors represented on the online art approval may not match the actual ink or thread colors screen printed or embroidered on your garments. Screen Printing Services is not responsible for variations between your monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request.
Garment sizing can vary amongst manufacturers and styles. If you need sizing information, you may purchase a sample of a specific item by ordering one and please contact us for any questions regarding sizing. Screen Printing Services is not responsible for the purchase of incorrect sizes.
How to Request a Return
Return claims must be filed with the customer service department within 7 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please call 530-668-5929 or email us at firstname.lastname@example.org to process your return.
We will not give out any information you submit at our site to any third parties except in compliance with a request of a law enforcement agency. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties. We will never willfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.
Your personal information is collected through our contact forms only. This website currently has no applications or programs that gather information from your computer without your consent. Users are required to give us contact information (e.g., your name and email address) and demographic information (e.g., your zip code). Certain information, such as your email address, is collected in order to verify your identity and for use in our records. Information collected at this website is kept in our records only as long as is necessary to provide requested services to our clients.
It is our EMAIL POLICY that we never send any EMAIL from any Executive1inc.com email address to solicit your business that is not directly related to our line of business. Unfortunately, EMAIL spoofing is rampant across the globe, and due to the popularity of our web site we sometimes see EMAIL bounced back to us from servers as undeliverable. This is a sign that someone has intentionally copied our email address and sent spam email directing people to some link or web site unrelated to Executive1inc.com. It appears that the email is from us, but it's NOT, it has been spoofed. All such incidents are sent to our Webmaster and investigated accordingly. We do apologize for any inconvenience.
If you have any questions about this return policy statement or the practices of this site, please contact us.
Under/Over Run Allowance
Custom printing is an art form, especially when it comes to water based and discharge inks. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Executive One Inc will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.
- Standard & Oversize: 3%
- Jumbo: 5%
- All Over: 10%
**Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.
IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your quote will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 97 and 103 pieces. This is the Under/Over Run Allowance for that order. The price per piece will not change from the Quote to the Invoice.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.
- 1 Day: 10%
- 2 Days: 20%
- 3 Days: 30%
- 4 Days: 40%
- 5 Days: 50%
- 6 Days: 60%
- 7 Days: 70%
- 8 Days: 80%
- 9 Days: 90%
- 10 Days: 100%
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Real Thread will not be held responsible for shipping issues once your order has left our facility.
Artwork Creation & Ownership
All artwork created by Executive One Inc is the sole property of Executive One Inc. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, that is not being created by Executive One Inc, is owned by you or its rightful owner, not Executive One Inc. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Executive One Inc. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Executive One Inc, although the artwork itself, is still your property.
All artwork must be approved via an emailed digital mockup. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could increase turnaround times for your orders. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Garments, Blanks Shirts & Pieces
Out of Stock Items
Executive One Inc will not be responsible for items that are out of stock. All purchasing of product is done on an order by order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Executive One Inc is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Executive One Inc will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.
For the most accurate print minimums, please refer to the specific service pages on our website.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints anytime we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
All Over Printing
Due to the complex nature of the all over printing process, there are several differences that need to be expected and understood. Quotes for all over printing are not final until artwork and a mockup have been seen and discussed. Due the method in which all over printing is produced, shirts are rarely “perfect” prints. A higher level of variation from print to print must be expected and accepted. We do not recommend printing solid ink across areas where seams may exist. Inconsistent ink deposits are normal and considered acceptable. The same seam issues apply to all over printing as we’ve mentioned above (see Seam, Collar, and Zipper Printing section). Registration is expected to be kept loose with a quarter inch variation considered acceptable. Folds in the shirt during the printing process are normal. Folds that lead to ink gaps in the print that are under 3” long are considered acceptable.
Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore cannot guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for water based and discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of wash down on ink colors should be expected with each additional wash since fabric will fade with additional washing.
In order to ensure image longevity and vibrancy, we recommend “machine wash cold, tumble dry low” for all water based and discharge ink prints. Foil prints should be washing inside out and line dried. All goods should be washed before wearing, especially allover prints.
Prior to a first wash, it is completely normal to feel a slight “hand” with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2” below the bottom of a collar, a 3/4” standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color
Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Ink Color & Pantone Matching
Due to the nature of water based and discharge inks; we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
Ink Color Change Minimums
Orders are allowed changes of up to 2 ink colors on 1 location at 1 time. After this, all additional ink color changes will become a new order.
Style Change Minimums
Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached
Printed Sample Policy
Printed Samples are available with the following pricing and terms:
- Standard Image Size: $100 for the first color and $50 for every color thereafter
- Oversized: $100 for the first color and $50 for every color thereafter
- Jumbo: $200 for the first color and $100 for every color thereafter
- All-Over: $350 for the first color and $100 for every color thereafter
*Additional locations are considered additional colors.
You will receive three physical, printed samples. If artwork needs to be separated, created, or touched up, it will be subject to art charges at the current rate. Art does not count towards the sample order value for credit purposes and will not be credited back towards the full production run.
A complete credit of the sample cost is available if an order for the full production run is placed within 10 business days of the sample shipping out of Executive One Inc’s facility or being available for pick up. In order to receive full credit, the art must stay exactly the same, thus using the same screens. To receive 100% credit, the sample order value must be less than 10% of the full production run’s order value.
For example, if you ordered an oversize 3/0 sample, the cost would be $200 ($100 + $50 + $50). To receive a full $200 credit, the full production run must have a value of at least $2000 (excluding art, shipping, and ink changes).
Pantone Matching fees do apply on sample runs. They do not count towards the sample order value in terms of credit on the reorder, nor will they be credited back onto the full production run.
For example, if someone ordered a $100 sample which had one Pantone Match, the total would then be $120 ($100 + $20). The full production run total only needs to be $1000 to get the full $100 credited back. It does NOT need to be $1200 to receive the credit. The $20 Pantone Match will NOT be credit back onto the full production run. Hoodies and other certain sample pieces could be an additional charge.
Packaging, Shipping & Receiving
If you have a specific deadline (in- hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
We ship via UPS. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. Real Thread will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Real Thread assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.
Custom vs Contract Orders
We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations.
Contract Order Garments
We request an itemized list of each style, color, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.
Removing Manufacturer Tags/Labels
If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order (please see below for tear-away tag policy). Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.
Removing Tear-away Tags/Labels
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.
Blank Apparel Orders
If you choose to order "Blank Apparel" before placing your full production run, you will be limited to 5 garment pieces at full retail costs.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Reorder Screen Credit
Since we do not charge screen fees, we have a screen reorder credit for reorders placed within 6 months from the last run of the same art. The artwork placement, dimensions, and ink colors must be an exact reorder with no changes. Reorder Screen Credit amounts are:
- Standard & Oversize Size: $15/color
- Jumbo: $25/color
- All-Over: $50/color
Physical Print Pictures
Digital photos acting as proofs of the shirt being printed are available for $50 per location. A two hour window will be given by Executive One Inc for an approximate digital proof time. Once the proof is sent to the client from Executive One Inc, the client will have 15 minutes to approve. If we don’t hear from you within 15 minutes, the order will be taken off press and subject to a resetup fee of $50/color/location. If additional time is needed over and above the first 15 minutes to approve of the digital photo proof, you will be billed in 15 minute increments at $100 per increment.
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
If credit terms are desired, please download a credit application. Your application will be reviewed and you will be notified within 7 business days.
Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
- Within 4 days of placing your order: 15% Cancellation Fee
- After 4 days but at least 5 days before the est ship date: 75% Cancellation Fee
- Within 5 days of the est ship date: 100% Cancellation Fee
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice versa. Executive One Inc reserves the right to change its Terms & Conditions at any time without notice.
Real Thread will observe the following holidays for the year 2013 & 2014. These days will not count as production days towards turnaround times.
- January 1, 2014 - New Year’s Day
- May 26, 2014 - Memorial Day
- July 4, 2014 - Independence Day
- September 1, 2014 - Labor Day
- November 27, 2014 - Thanksgiving Day
- November 28, 2014 - The day after Thanksgiving
- December 24, 2014 - Christmas Eve
- December 25, 2014 - Christmas Day
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!
This document was last updated on December 08, 2014